Limited Warranty Statement

 

To ensure a smooth process for warranty support, please properly keep your purchase receipt, invoice, and other relevant paperwork for your Bambu Lab product as proof of purchase for any future service inquiries. This will help us provide fast and efficient service in case of a warranty claim.

All refunds, returns, and replacements will only be processed after the original products have been received and inspected at our local warehouse.

Please note that all return requests must be submitted to our customer support team first, and the package must be returned to our designated address. Otherwise, you would be liable for the loss of the returned items.

Documentation needed for a warranty service:

• Purchase receipt, invoice, and other relevant paperwork.
• A brief description of the product issue along with clear evidence of its presence (e.g., photos, videos, and log files where relevant).

The following policy terms will not affect any other rights you are entitled to under the applicable laws of your state or jurisdiction.

Printer Packaging

The original packaging can provide the best protection for the products, and improper packaging may void warranty and be subject to charges. Pack the products according to our instructions to prevent damage in transit. Bambu Lab will cover the cost of return shipping which is caused by our product quality during the warranty, but you will be responsible for the returned product's packaging and any damage occurring in transit caused by improper packaging.

Please retain the original packaging box and packing materials to prevent any delays in processing your warranty claim. Otherwise, you will be required to use packaging boxes and packing materials approved by Bambu Lab.

Return and Refund Policy

We are happy to accept your request for return service in any of the following circumstances:

• Within 14 calendar days of receiving a product which has critical failures, manufacturing defects, or any functionality issues.
• Within 14 calendar days of receiving a product which has sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to Bambu Lab.
• Within 14 calendar days of receiving a product which is unopened, unactivated, and is still in its new condition.

If you return a product based on a reported issue, the product will be inspected before the refund is processed. If the returned product is confirmed to have no such issue as reported after all appropriate tests are conducted by Bambu Lab, Bambu Lab will charge the shipping fee for each returned item. The shipping fee will be deducted from the total refund amount.

Shipped goods have to be returned to our warehouses/designated places before we proceed with the refund.

We will deduct related costs for any missing parts, such as accessories, cables, or filaments, from the total refund amount.

You should bear all the shipping charges caused if you request to return a non-defective item such as a clogged hotend/extruder, within 14 calendar days of receiving the product.

Unfortunately, Bambu Lab Store will not provide return service under any of the following circumstances:

• The return request is beyond 14 calendar days of receiving a product.
• The received product has missing accessories, cables, filaments, manuals, or any items which are included in the original package.
• The received product contains accessories, cables, filaments, manuals, or any item which has external damage, such as cracks, dents or scratches. Confirmed logistics damage are not considered in this scenario.
• Bambu Lab identifies, through evaluation and testing, that the defect(s) or malfunction (s) are caused by user's error, such as dropping to the ground, supplying wrong voltages, water damage, etc.
• The product is found to have no defects after all appropriate tests are conducted by Bambu Lab.
• The purchase receipt, invoice, or other relevant paperwork is not provided, or is reasonably believed to have been forged or tampered with.
• If the product is confirmed to be non-refundable, customers can request defective products to be shipped back. Customers will need to bear the return shipping cost.
• Please note that once we have agreed to a return, customers are required to ship the product back within 14 calendar days as instructed. Failure to do so will be deemed as a waiver of right to return.

Replacement Policy

We are happy to provide you with replacement service in any of the following circumstances that occur：

• Within 30 calendar days of receiving the product, if the product has sustained substantial damage in transit, provided always that the proof of damage issued by the carrier can be provided to Bambu Lab.
• Within 30 calendar days of receiving the product, if you receive the wrong product.
• Within 30 calendar days of receiving the product, if the product suffers critical failure or manufacturing defects.

Please note that the warranty period for the replacement under this section starts from the date of receipt of the replacement product by the customer. To ensure that the products you request replacement service are delivered in good condition, please note that all replaced products must be in the original packaging. Improper packing may void warranty and be subject to charge.

If you have requested a replacement, related fees and costs must be paid and received by Bambu Lab before new items are shipped.

Please note that once we have agreed to a replacement, customers are required to ship the product back within 14 calendar days as instructed. Failure to do so will be deemed as a waiver of your right to the replacement.

Bambu Lab Store will not provide replacement service in any of the following circumstances：

• The request for a replacement is submitted 30 calendar days after receiving the product.
• The received product does not include all original packaging, accessories, cables, filaments, manuals, or any items which are not new or in like-new condition, i.e. with cracks, dents or scratches.
• A product sent to Bambu Lab for replacement does not include all original accessories, attachments, or contains items damaged by user error.
• Bambu Lab identifies, through evaluation and testing, that the defect(s) or functional problems are caused by user error, such as dropping to the ground, supplying the wrong voltages, water damage, etc.
• The product is found to have no defects after all appropriate tests are conducted by Bambu Lab. If you request the non-defective products be shipped back to you, the shipping cost is supported by you.
• The original proof of purchase, receipt or invoice is not provided, or is reasonably believed to have been forged or tampered with.
• Proof of damage during the transit issued by the carrier can not be provided, but it has not been rejected upon receipt, or no certificate confirming the damage has been issued by the logistics company. All shipping damages need to be reported within 7 calendar days after the package(s) is delivered.
• Products that are damaged due to force majeure including fire, floods, lightning strikes, traffic accidents, etc.

Warranty Period

The general warranty period starts from the date of receiving the product from the original customer. 

The warranty period for Return & Refund Service, Replacement Service and Repair Service may vary with regard to your product, the part experiencing issues, or the country of purchase. For detailed warranty periods, please refer to the "Warranty Period" section.

Consumable parts with no warranty

“Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product. 

These items don't have a warranty period, but we are happy to replace any of these items that fail due to manufacturing defects as long as the printer itself is in the warranty period. The decision of replacement for these items will be at Bambu Lab's discretion and the decision will be final.

Limited warranty when using Laser Modules

To maintain warranty coverage, users must clean the laser module and surrounding components after each use. Smoke, soot, and debris can accumulate, affecting performance and potentially causing overheating, deposits, or permanent discoloration. 

The printer used with the laser modules must also be properly maintained, including regular cleaning of ventilation systems and exhaust components. Failure to follow these maintenance guidelines may void the warranty.

Exposure to smoke and heat during engraving may cause cosmetic changes, such as discoloration or residue buildup. These changes do not affect functionality and are not covered under warranty. This warranty does not cover damage from improper cleaning, neglect, inadequate ventilation, or excessive smoke buildup.